A Higher Duty of Care
When medi-van and “dial-a-ride” shuttle companies offer services to passengers with serious disabilities and medical conditions, they are taking responsibility for the safety of these passengers. They should also know that these individuals are medically fragile. As such, their duty towards these people is especially high. Additionally, specialty medical companies are regulated by the Americans with Disabilities Act (ADA) and other federal guidelines. They must comply with rules regarding handrails, lifts, seat belts, tie-downs, and so much more.